GUEST SERVICES

PHONE: 066 324 1239

The Guest Service Centre is located near the mall’s North Entrance by Coles. We provide the following to all our shoppers:

1. Purchase and check the balance of your Pine Centre Mall Gift card
2. Purchase Corporate Gift Cards
3. Enter to Win Promotions
4. Toddler Play Area
5. Baby Supplies for those unexpected accidents
6. Lost and Found
7. Transit, Tourism and Attractions information, our team will be happy to assist you!
8. FREE Wifi is available

Hand sanitizer Curb Side Pick Up available at every entrance and corridor available for some retailers. Food court seating is limited and available only to those enjoying Foodcourt purchased food and beverages. Please be courteous to others and restrict your time in the Foodcourt to 20 minutes in order to provide seating for those who would like to eat in the food court.

CODE OF CONDUCT

Pine Centre Mall Pine strives to provide its customers with an exceptional shopping experience in a safe and comfortable environment.

NO LOITERING OR CONGREGATING AT ENTRANCEWAYS

The mall is a place for shopping and dining, not a place for loitering. Mall management and/or security have the right to prohibit groups from congregating or walking in a manner that obstructs or hinders shoppers at any time, or from loitering for excessive periods of time. This applies to all entranceways, storefronts, common area corridors, hallways and all parking areas.

PINE CITY MALL IS A SAFE PLACE FOR EVERYONR

To promote a safe and secure shopping environment, appropriate behaviour is required at all times. Any person(s) possessing weapons of any kind, or engaging in fighting, horseplay, swearing, shouting, littering, vandalism, or any other illegal activity, will not be allowed to remain on mall property. Mall management or security will call the RCMP to remove any person(s) engaging in such behaviours or refusing to leave when asked.

SMOKING IS PERMITTED IN DESIGAATED SMOKING AREAS ONLY

To promote a healthy shopping environment, smoking is only permitted in designated exterior smoking areas. For your convenience, there are four designated smoking areas outside of the mall. Please see Customer Service for location details. Smoking is not allowed at any of the mall entranceways in accordance with provincial and city bylaws.

SERVICE ANIMALS

Only animals trained and certified to assist persons with disabilities are permitted within Pine Centre. Certification and supporting documentation must be presented upon request.